Return & Refund Policy

Because cleaning is a service rather than a physical product, our policy is built around making things right rather than returning goods. We want every visit to meet the standard we promise.

Our re-clean promise comes first

If any area we cleaned does not meet your expectations, contact us within 48 hours of the visit. We will arrange for a crew to return and re-clean the areas concerned at no additional cost. This is the quickest and most common way we resolve a concern.

When a refund applies

If a re-clean is not practical or does not resolve the issue, we will review the situation and may offer a partial or full refund of the affected portion of the service. Refund decisions consider the scope originally agreed, the condition of the property and the outcome of any re-clean.

How to request

Email [email protected] or call +60 3-7890 5521 within 48 hours of your service. Please include your booking date, the service address and a short description — photos are helpful. Our operations manager will respond within two business days.

Refund method and timing

Approved refunds are returned to the original payment method where possible. Depending on your bank or e-wallet provider, funds usually appear within 7 to 14 business days.

Cancellations before a visit

If you cancel a confirmed booking before the crew is dispatched, any prepayment is refunded in full. Late cancellations may be subject to a small scheduling fee as described in our Terms & Conditions.