Pinewell Facility Care Sdn. Bhd. (“Pinewell”, “we”, “us”) respects your privacy. This policy describes how we handle personal information collected through this website and during the course of providing cleaning services in Selangor and Kuala Lumpur.

Information we collect

We only collect what we need to respond to an enquiry and deliver a service. That typically includes:

Your name, phone number and email address when you submit the quote form.
The service address and property details you choose to share with us.
Notes you provide about the work you would like carried out.
Basic technical data, such as your browser type and the pages you view, gathered through cookies.

How we use it

Your details are used to prepare a quote, schedule and carry out your clean, and stay in touch about your booking. We may also use contact information to follow up on a completed job or to share a service update you have asked for. We do not sell or rent your information to third parties.

Sharing

Information is shared only with the Pinewell staff coordinating and performing your service, and with trusted providers who help us run the business — for example our scheduling or payment tools — under confidentiality obligations. We may disclose information where required by Malaysian law.

Retention

We keep enquiry and booking records for as long as needed to serve you and to meet our legal and accounting obligations, after which they are securely deleted or anonymised.

Your rights

Under the Personal Data Protection Act 2010, you may ask to access, correct or delete the personal data we hold about you, or ask us to stop contacting you. Email [email protected] and we will respond promptly.

Contact

Questions about this policy can be sent to Pinewell Facility Care Sdn. Bhd., 12-3, Jalan PJU 5/20, The Strand, Kota Damansara, 47810 Petaling Jaya, Selangor, or by email to [email protected].